In Australia, those working in environments where gambling is conducted are required to hold a valid RSG certificate. Called an RCG (responsible conduct of gambling) certificate in some states, this certificate ensures you can work in roles that involve gambling patrons. It helps workers create safe environments for patrons while also having the added benefit of opening up new career opportunities for themselves.
In this guide, we’ll cover everything you need to know about getting an RSG certificate in Australia, including what it is, why it’s important, how long the course takes, and the options for completing it online or in-person, depending on your location.
What is an RSG certificate?
An RSG (Responsible Service of Gambling) certificate is a government-mandated qualification required for anyone working in gambling environments in Australia. It equips workers with the knowledge and skills to identify, manage, and minimise gambling-related harm responsibly.
This includes understanding Australia’s gambling laws, identifying problem gambling behaviors, and helping patrons to gamble within their limits. By holding an RSG certificate, you demonstrate to potential employers that you’re qualified to maintain a safe and lawful gambling environment.
Who is required to hold an RSG certificate?
Anyone working in a role where they are serving or interacting with gambling patrons is required to hold an RSG certificate.
This includes workers in roles such as:
- Bar staff who operate poker machines (pokies)
- Gambling attendants in casinos, TABs (betting agencies), and gaming lounges
- Hospitality workers engaging with patrons in gambling venues
Check with your state or territory’s gambling regulation authority for a full list of roles that require an RSG certificate. Each state and territory in Australia has its specific requirements when it comes to gambling compliance, making the RSG certificate an essential credential for anyone entering the hospitality or gambling industry.
Why is an RSG certificate important?
Love it or hate it, gambling is a popular pastime in Australia. It’s also a pastime that comes with significant responsibilities for those in relevant roles. Gambling venues are strictly regulated to ensure customer safety and compliance with the law. By earning an RSG certificate, you play a key role in upholding these standards.
The importance of an RSG certificate goes beyond meeting legal requirements. It also ensures you:
- Understand your legal obligations as a gambling staff member
- Promote responsible gambling behaviour among patrons
- Support individuals at risk of gambling harm by providing them with information
- Remain compliant with workplace standards, avoiding potential fines or penalties for you or your employer
For employers, hiring workers with an RSG certificate ensures they meet their own obligations under gambling regulations. As such, this certification is often required before you can apply for certain jobs within the industry.
How long does an RSG course take?
The duration of an RSG certificate course varies depending on the training provider and how you choose to complete the course. Generally, the time commitment is manageable, even for people with busy schedules. Here’s what you can expect:
Online RSG certificate courses
Most online RSG courses can be completed in around 4 to 6 hours of study. Online learning gives you the flexibility to pause and resume the course at your own pace, making it a popular choice for those balancing work or other commitments.
Classroom RSG certificate courses
Face-to-face courses also generally take around 4 to 6 hours. These are often scheduled for a set day and time, and will be presented in a classroom setting with an instructor (and likely other students). This option may be more suitable for those who prefer a structured learning environment.
Can you complete an RSG course online?
Yes, in many states and territories, you can complete your RSG certificate course online, making it convenient for people who may not have access to in-person training centres. However, it’s important to note that the rules around online RSG training differ between states. Here’s a breakdown of how it works:
States that allow online RSG training:
- RSG certificate QLD: RSG certification can be completed entirely online, making it an easy option for individuals across the state.
- RSG certificate NT: Online training is accepted for gaining your RSG certificate.
- RSG certificate WA: Online courses are widely approved by employers and regulatory bodies.
- RSG certificate TAS: Online training is commonly accepted for RSG certification.
States that require face-to-face training:
- RSG certificate SA: In South Australia, RSG certification can only be obtained through face-to-face training.
- RSG certificate NSW: Online training is not currently recognised for obtaining your RSG certificate in New South Wales.
- RSG certificate VIC: Face-to-face training is required to obtain your RSG certificate in Victoria.
- RSG certificate ACT: The Australian Capital Territory requires face-to-face training for RSG certification.
Be sure to check your state’s regulations and confirm that your chosen training provider is accredited before you sign up for a course.
How to choose an RSG course provider
To ensure your RSG certificate is valid and recognised, you need to choose a training provider accredited within your state or territory. When selecting a provider, keep the following in mind:
Accreditation
Verify that the provider is registered with an official regulatory body. You’ll want to ensure your provider is a Registered Training Organisation (RTO) and accredited by the relevant state or territory authorities.
Flexibility
If you have a full schedule, you may wish to look for providers that offer flexible course schedules. Whether this is providers with many training day choices or that offer online training. Self-paced modules can be ideal for busy individuals.
Cost
The average cost of an RSG course can range, but is usually relatively affordable. Online courses tend to be a little cheaper than in-person courses. Make sure there are no hidden fees for certification issuance.
Feedback and reviews
Check online reviews from past students to ensure the course content, delivery methods, and customer support meet your expectations. You can also ask friends or colleagues for recommendations if they’ve recently completed an RSG course.
Support
Ensure the provider offers assistance for if you have any questions, especially if taking an online course. For example, Express Online Training provides local support 7 days a week, including until late on weekdays for our RSG certificate courses.
Steps for getting an RSG certificate in Australia
While the exact steps may vary slightly depending on the provider and your state or territory, here are the general steps you can expect to take in order to obtain an RSG certificate in Australia:
Step 1: Research your state’s requirements
Determine whether online or in-person training is permitted in your location. Additionally, it can be a good idea to familiarise yourself with any other specific requirements set by your state or territory for RSG certification.
Step 2: Find an accredited training provider
Search for a trusted RSG course provider that’s recognised in your state. Once you have researched your options, choose a reputable provider that meets your requirements. Consider factors such as course delivery methods, pricing, and support offered.
Step 3: Enrol in the course
Once you have selected a provider, enroll in the RSG course. This can typically be done online and may require payment upfront or at the time of completion. You may also be required to provide personal information for registration purposes.
Step 4: Complete the coursework
Work through core modules and assessments to gain the knowledge and skills required for responsible gambling practices. This may include topics such as identifying problem gambling, intervention strategies, and legal responsibilities.
Step 5: Pass the assessment
After completing the coursework, you will need to successfully pass an assessment to demonstrate your understanding of responsible gambling.
Step 6: Receive your certificate
Once you’ve completed the assessment, you’ll receive your certified RSG qualification. This certificate is often valid for a set period of time and may need to be renewed periodically, so it’s important to check with your state or territory regulations.
Whether you’re entering the workforce or making a career change, earning an RSG certificate is an essential step toward employment within Australia’s hospitality and gambling industry. The certificate demonstrates your commitment to creating safe and enjoyable environments for customers while meeting legal obligations.
If you’re ready to take the next step, enrol in an accredited RSG course today. With the flexibility of online options in several states, you can get certified quickly, from the comfort of your own home!
