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Refund Policy

Pursuant to the Australian Consumer Laws (ACL) refunds will only be given if the below criteria has been met:

  • EOT is unable to deliver a course for which a learner has paid fees; or
  • The learner has paid to EOT an amount greater than the course fee(s) as advertised at the time of enrolment; or
  • The learner is otherwise entitled to a refund pursuant to the ACL.

EOT is legally required to abide by conditions of approval to deliver courses online; these conditions are enforced by regulatory agencies and are subject to change. Regulatory requirements and changes are outside EOT’s control.

Notwithstanding a learner’s rights under the ACL, refunds cannot be given for any of the following alternative reasons not prescribed as grounds for a refund under the ACL:

  • Failure to review and consider all information presented on the EOT website prior to enrolment
  • Change of mind
  • Incorrect choice
  • Change of circumstances
  • Financial hardship
  • If you make a payment but want or have seen a different price elsewhere
  • Unwillingness or inability to comply with the requirements of a relevant course
  • Employer or organisation not accepting a government recognised course
  • Academic or general misconduct

Where a refund is not required by the ACL, refunds will not be provided unless requested within ninety (90) days of the payment being made.

Where it is proven that a learner has paid to EOT an amount greater than the course fee(s) as advertised at the time of enrolment, EOT will refund to the learner the amount which is the difference between the advertised course fee and the amount paid by the learner.

Where regulatory changes may have impacted course conditions and/or requirements so as to cause learners loss or disadvantage, learners may not be entitled to a refund. EOT will inform learners of the nature of the changes, and of changes to course requirements and/or conditions, including timeframe and teach out or transition provisions. As any loss or disadvantage to the learner is not caused by EOT directly, there are no grounds for granting a refund.

Learners are advised to consider all information provided on the EOT website, including the FAQs, course information, resources, instructions, the Learner Handbook, the Fees and Charges Policy and this Refund Policy, when considering enrolment into a course.

Where a refund is granted, such refund will also require cancellation of any Statements of Attainment or other documentation issued due to non-completion by the learner. Where any printed documentation has been issued, for example the Construction Industry White Card, the learner will be required to return the documentation to EOT, before the refund can be finalised.

Where a learner has purchased a bundle and wishes not to complete one or more of the bundled courses, if a refund is granted in accordance with this Refund Policy, the bundle discount will be deducted from the amount of the eligible refund.

EOT provides a ten (10) day cooling off period, where a course has been purchased and the learner has not yet commenced that course. The cooling off period is deemed to be waived if the learner commences their course including completing enrolment, completing and/or submitting pre-class tasks and/or submitting assessment material for that course.

The ten (10) day cooling-off period for White Card replacements is waived upon the submission of the required Declaration form or any supporting documents.

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If you need to complete your Audio Assessment urgently you can call in and complete the final questions with an assessor.

You can call to speak to an assessor at 02 9119 2287 or +612 9119 2287 during business hours.

RSA Competency Check

Have you completed an accredited RSA course previously?

Do you hold any of the following?

Current or Recently Expired NSW RSA Competency Card

If you have a current Competency Card you cannot re-complete the course to renew it while it is current. This includes any learners in the 28 day renewal period or who have a current NSW RSA Competency Card endorsement but have not received their card.

You can check if you have a Current Competency Card or endorsement here

If you choose to continue you must declare below that you understand that your existing competency card endorsement(s) will not be renewed. By continuing you accept responsibility for providing correct and accurate information about your NSW RSA currency and understand that should you be found ineligible to undertake the course or renew your NSW RSA you may not be entitled to a refund.

NSW RSA Interim Certificate issued within 5 years from the "Valid for duties date"

If you have a current NSW RSA interim certificate issued within 5 years from the "Valid for duties" you cannot complete the NSW RSA course again. You must visit a Service NSW centre with your Interim Certificate to obtain your card.

You can check if you have a Current Competency Card or endorsement here

By continuing you accept responsibility for providing correct and accurate information about your NSW RSA currency, understanding that this will not renew your NSW RSA and that should you be found ineligible to undertake or renew your NSW RSA by completing the course you may not be entitled to a refund.

Is your RSA current and issued by a Registered Training Organisation or a state/territory approved training organisation?

Are you planning to reside permanently in NSW?

You may be eligible to receive the NSW RSA by completing a bridging course

If you wish to apply to Liquor & Gaming NSW to complete their RSA bridging course, please note that EOT cannot confirm if your interstate RSA will be accepted, and it is your responsibility to research and confirm you meet the eligibility requirements.

You may be eligible to work temporarily in NSW using your current RSA

If you wish to temporarily work in NSW under Automatic Mutual Recognition, please note that EOT cannot confirm if your interstate RSA is eligible, and it is your cresponsibility to research and confirm you meet the eligibility requirements before commencing work in NSW.